Shipping, Returns and Warranty
Age verification and shipping:
To ensure that the person ordering online is, in fact, 19 years old, Proof of Age (19+) signature and identity service on every parcel.
This identity service is required and is an additional $2 charge.
A signature of the person named on the shipping address will be obtained by the shipping company upon delivery of all shipments.
Any and all fees and purchase costs associated with packages that are Returned to Sender because Proof of Age was not produced, will NOT receive a refund.
Again, if you are underage (less than 19), DO NOT PLACE AN ORDER on our website as you will LOSE your complete payment and NOT receive a refund.
How Much Does Shipping Cost?
For orders of 64.99 or greater (before tax), Expedited Shipping is FREE!
For all other orders, shipping starts a Flat Rate of just $9.00 depending on your location + $2 *Proof of Age* service).
After our receipt of your order, we offer a 30-day return policy on any (dead on arrival) or unused items, factory sealed in the manufacturer’s original packaging.
Please inspect and test all products upon receipt, the 30-day return window begins regardless of whether the products were opened or not.
After the 30-day return period ends, we try our best to provide as much assistance as possible with any manufacturer defect problems that may arise. We value your business and always try to work out the best possible solution to issues on a case-by-case basis. We strive to be as reasonable and fair as possible and hope our customers reciprocate.
Not Covered By Warranty
- Items outside of our warranty period.
- Rattling or sticky buttons.
- Damage to the finish (cosmetic issues), or scratches from a brushed finish.
- Stripped or damaged threads, crooked 510 connection (Atomizer not sitting flush).
- Leaky tanks are not covered under warranty.
- Damage or failure caused by improper use. This includes water damage, juice spillage, and fire damage.
- Failure or damage as a result of excessive force such as dropping or abuse.
- E-liquids, Atomizers, Tanks, Rebuildable products, batteries, chargers, mechanical mods, drip tips, coils or any other accessories on the device itself are NOT covered.
If You Decided To Cancel Your Order:
If the order hasn’t been shipped out yet, we can cancel the order and issue you a refund with no penalty. If you cancel the order after it has already been shipped, you will be issued a refund LESS a 15% restocking fee and our actual cost for shipping and handling. You will be required to mail the package back to us at your expense, and a refund will be issued once we receive the package.